Unable to access my jira cloud roject

[Prabhu R]

When I try to access my jira site. I'm getting an error 

"Page unavailable" error. Your Atlassian Cloud site is currently unavailable.

I attach  the link : my site url 

Request ID: d8db029847604eacb9dc7602e587acf6

[Walter Buggenhout]

Hi @Prabhu R,

Is this about a free or a paid subscription? If it is for a paid subscription, reach out to Atlassian support directly by raising a support ticket through https://support.atlassian.com/contact/#/ 

Also make sure you/your admin did not get any notifications recently about your site being deactivated. That does happen for sites that are not being used for some time.

Hope this helps!

[Prabhu R]

My account got deactivated, sisnce I didn't use it for about a month. How can I activate it back?

[Prabhu R]

@Walter Buggenhout  It's a free account. unable to cotact customer care. how can I activate my account back?

[Walter Buggenhout]

If it wasn't suspended a long time ago, it might still be possible to have it reactivated. I'm flagging your post here for someone from the Atlassian team to look into it for you. They'll reach out through this thread.