Unable to access my jira cloud roject

[Prabhu R]

When I try to access my jira site. I'm getting an error 

"Page unavailable" error. Your Atlassian Cloud site is currently unavailable.

I attach  the link : my site url 

Request ID: d8db029847604eacb9dc7602e587acf6

[Shalini Pradhan · Accepted solution]

Hello @Prabhu R ,

Good day! Welcome to Atlassian Community :)

I checked internally and the Jira site license were deactivated and deleted on the 26th of December, 2025 due to inactivity.

However our team can reactivate the site, let us know if you would like the same, and accordingly I will create a support ticket with the concerned team to address this.

Thank you

[Prabhu R]

Hi @Shalini Pradhan 

Yes, it would be a great help. I was out of office due to some personal work for sometime. When I came back and see to continue my work Where I left off. It was deactivated.

Can you re activate it

[Shalini Pradhan]

Hello @Prabhu R ,

Thank you. A support ticket with the concerned team has been created, they will reach out to you via email, please keep an eye on your email.

[Walter Buggenhout]

Hi @Prabhu R,

Is this about a free or a paid subscription? If it is for a paid subscription, reach out to Atlassian support directly by raising a support ticket through https://support.atlassian.com/contact/#/ 

Also make sure you/your admin did not get any notifications recently about your site being deactivated. That does happen for sites that are not being used for some time.

Hope this helps!

[Prabhu R]

My account got deactivated, sisnce I didn't use it for about a month. How can I activate it back?

[Prabhu R]

@Walter Buggenhout  It's a free account. unable to cotact customer care. how can I activate my account back?

[Walter Buggenhout]

If it wasn't suspended a long time ago, it might still be possible to have it reactivated. I'm flagging your post here for someone from the Atlassian team to look into it for you. They'll reach out through this thread.