Unable to access issue custom field via automation's smart values

[Adi Sashkis]

I am trying to write an automation which filter tickets by a custom field value
The name of the field is - "Deployment component" and it multi Select searcher

I tried to use {{Issue.Deployment component}} and {{Issue.Deployment component.Value}} but they seem to return empty values.

Do you have any suggestions on how to get the value of the field?

[Trudy Claspill]

Hello @Adi Sashkis 

Welcome to the Atlassian community.

When asking for help with an Automation Rule it will enable us to help you more effectively if you provide screen images of your entire rule and each step in the rule. Please also provide the details from the rule execution log. And please explain to us what you are trying to accomplish with the rule.

Sometimes the problem relates to the context of the step. Sometimes the problem is the step being used cannot produce the desired affect. And sometimes the problem is the syntax or a typo in the smart value.

[Adi Sashkis]

Thank you I just managed to solve it by using {{customfield_12345}} or {{issue.customfield_12345}} where 12345 is the id of the custom field