Unable to access Jira Software boards

[Patrício dos Santos]

Yesterday I updated my Jira to v7.13.0#713000-sha1:fbf4068

Now we are not able to access any old or new Board (scrum or kanban).

The Error:

An error occurredHide…(4)

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

1. • Exception: Uncaught Error: jira-agile/rapid/ui/kanplan/KanPlanInlineDialog missing jira-help-tips/feature/help-tip
   • Resource: https://server.com/s/64ce588e32c8dbf791a619c485bbcc99-CDN/-mhedbs/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=en-US&spectrum=true
   • Line: 25
   • Column: 1967
   • Exception: Uncaught Error: No jira-help-tips/feature/help-tip
   • Resource: https://server.com/s/64ce588e32c8dbf791a619c485bbcc99-CDN/-mhedbs/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=en-US&spectrum=true
   • Line: 25
   • Column: 977
   • Exception: Uncaught TypeError: Cannot read property 'getBoardSetting' of undefined
   • Resource: https://server.com/s/878fc767eb922d62f41398def4f5c4f6-CDN/-mhedbs/713000/6411e0087192541a09d88223fb51a6a0/b198935818e42956f7740eabee26b3ec/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&spectrum=true&whisper-enabled=true
   • Line: 7271
   • Column: 296
   • Exception: Uncaught Error: undefined missing jira/projects/sidebar/sidebar-placeholder-initializer
   • Resource: https://server.com/s/64ce588e32c8dbf791a619c485bbcc99-CDN/-mhedbs/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=en-US&spectrum=true
   • Line: 25
   • Column: 1967

Environment

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

Stack trace

• Error: jira-agile/rapid/ui/kanplan/KanPlanInlineDialog missing jira-help-tips/feature/help-tip
• at l (https://server.com/s/64ce588e32c8dbf791a619c485bbcc99-CDN/-mhedbs/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=en-US&spectrum=true:25:1973)
• at u (https://server.com/s/64ce588e32c8dbf791a619c485bbcc99-CDN/-mhedbs/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=en-US&spectrum=true:25:946)
• at l (https://server.com/s/64ce588e32c8dbf791a619c485bbcc99-CDN/-mhedbs/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=en-US&spectrum=true:25:1949)
• at u (https://server.com/s/64ce588e32c8dbf791a619c485bbcc99-CDN/-mhedbs/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=en-US&spectrum=true:25:946)
• at s (https://server.com/s/64ce588e32c8dbf791a619c485bbcc99-CDN/-mhedbs/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=en-US&spectrum=true:25:2324)
• at window.require (https://server.com/s/64ce588e32c8dbf791a619c485bbcc99-CDN/-mhedbs/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=en-US&spectrum=true:28:200)
• at https://server.com/s/878fc767eb922d62f41398def4f5c4f6-CDN/-mhedbs/713000/6411e0087192541a09d88223fb51a6a0/b198935818e42956f7740eabee26b3ec/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&spectrum=true&whisper-enabled=true:11302:19
• at https://server.com/s/878fc767eb922d62f41398def4f5c4f6-CDN/-mhedbs/713000/6411e0087192541a09d88223fb51a6a0/b198935818e42956f7740eabee26b3ec/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&spectrum=true&whisper-enabled=true:11302:11203

[Patrício dos Santos · Accepted solution]

Solved:

Enabling Jira Help Tips plugin which was disabled.