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Unable to access Jira Cloud – Atlassian account email mismatch after domain migration

Igor Samokysh
March 24, 2026

1. I got invite from my organization to join Jira cloud and I login with igors@cider.consulting (this is the main email I have)

2. In setting it shows my email is igors@accucontrive.com (long time ago we had this domain for email, but years ago we migrated)

3. Now when I try to change the email from @accucontrive.com to @cider.consulting I got mail from atlassian.com

We’ve noticed you’ve recently changed the email for your Atlassian account. To confirm the change, please check igors@cider.consulting to verify this address and complete updating your account.

 

I can not login to igors@accucontrive.com any longer, because this mail was migrated to @cider.consulting

 

At the same time, when I accept invite from #1 and login with @cider.consulting, I got request denied page 

 

Please help me, it's blocking me from my wrok

 

 

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