Unable to Log a ticket when Drop down functionality used in Slack + Jira Workflow

[Nagesh Shastri]

Hi Everyone,

I am working on integrating the Slack and Jira workflow to log a ticket. I am gathering details such as summary, description, and issue type. For the issue type, I’m trying to provide a dropdown with options similar to those in Jira. However, I'm encountering an issue where the ticket is not being logged.

The error message returned is:

{"errorMessages":[],"errors":{"customfield_10254":"Specify a valid 'id' or 'name' for Issue Priority"}}

can someone guide me how to approach.

[vikram1092]

Hi @Nagesh Shastri, 

I built a bot that automates creating tickets from conversations. It handles all the mentioned fields, mandatory fields, and custom fields. I originally built it because it was frustrating setting Slack workflows up properly for my team. 

If you're interested, check it out at Skipper's website.

It's free to use for a while, and I'm happy to extend that if you'd like.

[Manoj Gangwar]

Hi @Nagesh Shastri Welcome to the community! 

Please check the mandatory fields at the time of issue creation and same fields should be added. 

[Nagesh Shastri]

Thanks for taking time to respond.
i have same to same field in Both Jira and slack

[Manoj Gangwar]

Do you have the "Issue Priority" field on the issue creation screen? If not, check the Issue Fields and if the field is required from there then make it non-mandatory.

[Nagesh Shastri]

Yes i do have but it's named as priority, however i can't see that field in Workflows add field

[Nagesh Shastri]

Yes, you are right. I changed the setting and it started working fine.

thanks a lot for quick help

[Nagesh Shastri]

Also, by any chance can we change the form based on the first field selection in workflow?

[Manoj Gangwar]

I don't think, we can change the form based on the field selection.

[Nagesh Shastri]

Sorry, actually it didn't work, Something got changed so i thought it worked.

[Manoj Gangwar]

Please go to the custom fields and edit any field then replace the field id with 10254 in the URL and search. Then you can find the field name which is causing issue.

[Nagesh Shastri]

can you please help me with screenshots

[Manoj Gangwar]

If you have admin permission then you can use the below URL to get the field name. 

https://<your_jira_site>/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10254

[Nagesh Shastri]

Hi @Manoj Gangwar ,
As suggested i got some Admin Support and asked them to check the field name, They confirmed this filed is used for Issue priority and also they Provided ID for each Issue Priority.

• Business Critical = 10465
• High = 10466
• Medium = 10467
• Low = 10468

However i am unable to use the ID as well instead of name.

regards,

Nagesh

[Nagesh Shastri]

Hi Alex Medved _ConfiForms_,

Can you please advice me if you have any solution to this.

regards,

Nagesh