Hello,
I'm having an issue. I want to contact the billing support team, but after filling out the support form, there is no "Submit" button, so I can't send my request.
I also tried reporting this as a bug to technical support, but I only receive automated AI responses. I can't find any way to reach a human representative or get a response to my support ticket.
Does anyone have any ideas or know how to solve this? Thank you in advance for your help.
Hello @sara_victor
You identified as a Product Admin, which doesn't automatically grant Billing Admin access. Atlassian's current billing system mainly gives Billing Admins control, with Organization and Site Admins having restricted billing permissions.
Please ask a Billing, Organization, or Site Admin associated with the subscription to submit the request using their account.
Also did you tried Browser related steps ? Incognito Window? Other browser?
https://www.atlassian.com/company/contact/purchasing-licensing
Best,
Arek 🤠
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