Unable to Complete Account Setup - Email Code Access Issue

Sofiya Lyubomirova Borisova
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March 10, 2025

Hello community,

I have an admin user role in the product (Enterprise plan) and was able to log in successfully earlier today. However, when I try to log in now, I receive the message: "We've emailed you a code. To complete your account setup, enter the code we've sent to [email]."

Since this is my Windows admin account, I cannot access this email. As advised by my colleagues, I’ve enabled two-factor authentication and tried using the site in incognito mode, but the issue persists.

Can anyone suggest a workaround or let me know what might be causing this issue?

Thanks in advance!

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
ENTERPRISE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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