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Unable to Access Jira Due to Database Synchronization Error

Unable to Access Jira Due to Database Synchronization Error

Hello Jira Support Team,

I am trying to assist a colleague with Jira, but I am unable to proceed because the following error message is displayed.

"Database synchronization is taking longer than expected. Please wait a while and try again. If this error continues to appear, please contact support." in Japanese....

I have already tried refreshing the page and retrying multiple times, but the issue persists.

Could you please investigate this issue and advise on how to resolve it?

Thank you for your support.

Best regards,

Yasuhito Nakahara

TaylorMade Golf Company

3 answers

1 vote

Hello @Yasuhito Nakahara

Please let your Admin contact Support under Support.atlassian.com

We as Community Members cannot inspect your instance and determine why you have such problems.

By the way, Does this affect all users on your Jira site ?

Best,

Arek🤠

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Comment

I joined an existing team and was added to a project that was already in progress.

Proir to joining, I registered for a Jira account and was assigned to the relevant project. However, when I tried to access the project, I encountered the database synchronization error shown in the screenshot. Since then, I have been unable to access the project or proceed with the assigned work.

Yasuhito

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Comment

Then i encourage you to cooperate with your Admin.

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Comment

0 votes

Hi @Yasuhito Nakahara ,

I would suggest you to contact Atlassian Support team directly by creating a ticket in https://status.atlassian.com/ .

Meantime, I have requested Atlassian team support on this post. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

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Comment

0 votes

This usually indicates that Jira is still waiting for the database synchronization to complete. Since refreshing and retrying hasn’t helped, I’d recommend checking the Atlassian status page first for any ongoing Jira Cloud issues.

If there’s no incident reported, try signing out and back in, clearing the browser cache/cookies, or testing in an incognito window. If the error continues, Atlassian Support may need to check the site/database synchronization on the backend.

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Comment

Hello,

Thank you for your response,

this issu has been occurring continuously since 18th Aug 2026, and nothing has progressed since then.

We have already tried refreshing the page, signing out and back in, clearing browser cache anc cookies, and using an incognito window.

Unfortunately, the issue still presists.

So Could you please investigate whether there is an issue with teh site synchronization or database synchronization on the backend?

Please let us know if you need any additional information, such as the Jira site URL, affected user account, screenshots, or timestamps.

Thank you!

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Unable to Access Jira Due to Database Synchronization Error

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