Unable to Access Agile Board

[Vikramsingh Rajpurohit]

Hi All,

I have been using the Agile Board at https://rekken.atlassian.net to manage my work. However, I have been unable to access it for the past few days.

Has anyone else experienced a similar issue, or can someone from the support/admin team help investigate and resolve this problem?

If the access issue cannot be resolved immediately, I would appreciate it if someone could help me retrieve the details of the tickets I have created so I can continue my work without disruption.

Thank you in advance for your support and assistance.

[Trudy Claspill]

Hello @Vikramsingh Rajpurohit 

Welcome to the Atlassian community.

Are you able to access other Jira Data in that Jira instance?

Are you an administrator for the Jira instance? Or are you accessing a Jira instance that somebody else gave you access to?

Can you access https://rekken.atlassian.net/jira ?

If you can access the home page for the Jira instance but not the specific board then the likely cause is permissions related to the project or filter for the board.

What is the result when you try to access the URL?

[Vikramsingh Rajpurohit]

Hi @Trudy Claspill ,

Thank you for your response.

1. I am able/unable to access other Jira data within the same instance.

2.I am a Jira administrator.

3.Please screenshot for your reference.

[Charlene Freeman]

Hi @Vikramsingh Rajpurohit  welcome to the community! One suggestion for you is to check to see if your board was created to be viewed by a specific Team. If so, please check to see if you are added to that Team. I hope this helps. Thank you!

[Vikramsingh Rajpurohit]

@Charlene Freeman , 

thanks you for your response,

I am not able to access my dashboard too