URGENT: NCR sub-task Description not loading since 11/05 – Escalation Request

[Pavan Rai]

Hello Atlassian Support / Community,

We are experiencing a persistent bug on our NCR board (Non Conformance Report) in Jira Cloud (https://saarmstrong.atlassian.net) since 11/05/2026.

Issue Details:
- Sub-task Description and Summary fields intermittently fail to load or take several minutes.
- Only affects NCR board; other Jira projects load normally.
- Workarounds attempted: refresh page, open sub-task in new tab, clear browser cache.

Impact:
- 10+ days of disrupted workflow
- Users cannot reliably view sub-task information
- Management is requesting urgent resolution

Previous Report:
- Raised internally by Jen Payne, but issue remains unresolved.
- Known Jira Cloud bug: JRACloud-98260

Request:
- Immediate escalation to ensure resolution
- Priority flagging (P1 / high impact)
- Estimated timeline for fix

Screenshots attached.

[Marc -Devoteam-]

Hi @Pavan Rai 

Could be a board issue (backend corruption).

Can you try to create a new board with the same filter and configuration, does this solve the issue?

[Nikola Perisic]

Hi @Pavan Rai 

I do understand the impact that this causing. Since you have Enterprise, did you raise a support ticket for Atlassian for P1? I did see the ticket that you have raise. I can't do more than recommended troubleshooting steps provided. I've requested the assistance. You should be contacted in 2 business days.