Two dimensional filter - Status not showing

[Coralie Fontaine]

Hi everybody
Does anyone know why on my two dimensional filter (Status on Xaxis / Project on Yaxis), only the status "In Progress" "Reopened" and "Closed" are shown ?
I've checked the filter that is linked to this gadget and the filter does display all the status (Open, etc).
Thanks for your help !

[Coralie Fontaine · Accepted solution]

My bad.... My users are working strangely, they don't let any ticket open, they change the status immediately after receiving a ticket to "In Progress" (even if the ticket is not in progress). As no ticket has the "Open" status it is not shown, normal.
Sorry for the trouble !!!!

[Nic Brough -Adaptavist-]

I'd look to see what the difference between two different issues. Go to the filter, pick one that is "Open" and compare it with another that is "Reopened" for example.

I'm strongly tempted to tell you to start with a look at the "resolution" field and check that you've not set "show me unresolved issues only", but that does not sound right with "closed" issues appearing.