Two Cloud Instances of JIRA

[John Ferraiolo]

This is more of an annual cloud user subscription question than a technical how to.

This is the situation:

An organization has two different Cloud JIRA instances (A and B)

"A" has quantity 400 JIRA licenses with end date of September 2019

"B" has quantity 400 JIRA licenses with end date of June 2019

They want to have only one instance of JIRA by May 2019 and upgrade JIRA to 1000 licenses based on currently owning 800 total JIRA licenses.  

I believe the answer of getting an upgrade quote to 1000 from 800 at this time is not possible since the two instances are not merged as of yet?  Is this correct?

Do they have to migrate instance "B" data to "A" and then upgrade instance "A" by 600 to get a total of 1000, forfeiting the quantity that is in instance "B"?  

Thanks for your help.

[Dave Theodore [Coyote Creek Consulting] · Accepted solution]

Each domain (ie: https://company.atlassian.net ) needs to have its own subscription.  You can't buy one subscription for 1000 users and split them among two Cloud instances.  

Merging Cloud instances is messy business.  There isn't a "merge button," unfortunately.  You need to make a backup of both instances, import them in to two Server versions, merge them together on Server and then upload the whole mess back in to the Cloud instance that you want to keep.

[John Ferraiolo]

Dave, thanks for your answer.  Shortly after posting this, I confirmed the answer.  You cannot combine two existing instances to have a combined total of 800 (in my example) to purchase 200 more to have a total 1000 users.  You must merge the data, forfeit or not renew one instance, and purchase additional 600 to the existing 400 (one instance) to get 1000.  

Thanks again!