Trying to see when a change was made - Audit log only shows me to February 2026

[Robert Henson]

Hi Team,

Looking to get access to who made a change to some of our automations. This change was made around SEP25 but within my access to the audit logs I can only go back to February 2026.

Also, are we able to have visibility to the backend database storing the records for our Jira site?

Please can you offer assistance.

Thanks

[Germán Morales _ Hiera]

Hi @Robert Henson, the Jira Cloud audit log has a configurable retention period. By default it keeps a limited window of data (often around 6 months), and anything older is removed permanently.

If you can only see back to February 2026 and the change you're looking for was September 2025, those records have already aged out. You can check and adjust the retention setting under Settings > System > Audit Log > Actions > Audit Log Settings, but that only affects data going forward, it won't recover what's already gone.

On the backend database question: Jira Cloud doesn't expose the underlying database to customers. You're limited to what the UI, the REST API, and the audit log provide. That's a core difference from Server or Data Center where direct DB access was possible.

Your best path is to open a Support ticket with Atlassian and ask if they can retrieve audit data from that period. No guarantee they still have it, but it's the only channel for data outside your retention window.

Doc reference: Audit activities in Jira