Trying to get an Invoice for renewal Data Canter

[Calvin Kwan]

Hello,

I got a 90 day notification that it has to be renewed. Currently my company has Data Center using Jira Service Management. I tried the billings subscriptions page but I do not see any invoices. I only see past receipts. I also tried reaching out but I only got the AI and when i asked it it kept repeating "aminaseaminaseaminaseaminaseaminase..." non stop. This is my first JIRA bill as the admin so please let me know if I am looking at the wrong place.

Thank you for the help!

[Arkadiusz Wroblewski]

Hello @Calvin Kwan 

You can also use this form https://www.atlassian.com/company/contact/purchasing-licensing

Best,

Arek🤠

[Viswanathan Ramachandran]

hi @Calvin Kwan 

If you access my.atlassian.com and on the top you see Orders? And the details listed? Once you locate the quote, you can click Place Order / Pay Quote

Re: the AI bot - go directly to support portal: https://support.atlassian.com/contact/#/

Choose - Billing and payments and that should take you to questions you need to fill in.. 

[Calvin Kwan]

I just realized that I would have to make the quote myself. Is that correct? Also, How can I make it for a 2 years subscription. Thanks for the help.