Trying to add emails domains to my org but Atlassian DNS names doesn't resolve

[Andreas Dahlström]

Seems like bounces.mail-us.atlassian.net is an incorrect DNS record Atlassian requires in a custom email domain set up. Tiny problem: that domain name doesn't exist. bounces.mail.atlassian.net does though, but that is not accepted. 

[Andreas Dahlström]

Yes, tried to add  bounces.mail.atlassian.net earlier, and that resolves. But then the DNS check fails cause it expects bounces.mail-us.atlassian.net.

Will open a ticket. 

Thanks,

A

[Gor Greyan]

Dear @Andreas Dahlström

Got it, yes, the best is to open a support ticket.

[Gor Greyan]

Hi @Andreas Dahlström

Did you try to delete and remake the TXT record completely?
After that, you should wait for the propagation.

Also, look at this Troubleshooting page, maybe this will help.
https://support.atlassian.com/organization-administration/docs/troubleshoot-custom-domains/

[Andreas Dahlström]

I've remade all fields several times without any luck? And why just the TXT? 

The real problem is that the bounces.mail-us.atlassian.net (which I think is a generic one) doesn't resolve. Seems like a bug to me

Thanks,

A

[Gor Greyan]

Dear @Andreas Dahlström

For most users, the correct record should be:

 bounces.mail.atlassian.net

not bounces.mail-us.atlassian.net.

Did you also try this record?

If the issue persists, the best is to create a support ticket on Atlassian to fix the incorrect CNAME requirement on their side. Open a ticket via:
https://support.atlassian.com/contact/