Trigger an Automation with a Global Looping Transition

[Alex Larini]

Hi everybody,

in order to record some stuff, I want my users to be able to create a special jira issue directly with a click, from any other issue they're working on.

For this, I've created a Global Looping Transition, and now I have my button.

My problem now, is how to trigger an automation from there.

I'm using no third party add-on. From the transition post functions I can fire just generic events (like issue created or moved etc), I haven't found a way to fire a custom one.

I've created a workaround creating a custom field "trigger", always at 0 and set at 1 only by that transition, with the automation being triggered by the change of value.

Is there any better way to trigger an automation, from a looping transition?

Thank you

[Magdalena Zhisheva]

Hey @Alex Larini ,

Have you tried to achieve your request with Automation rule -> Manual trigger

The button is in the tickets and you may define the issue types, field values or who can trigger the rule (by Groups)?

[Magdalena Zhisheva]

Hi @Alex Larini , 

What kind of automation do you want to trigger after the Global Looping Transition?

[Alex Larini]

Just the creation of a new issue, of a custom type, that take some data from the original issue + some data that has to be entered by the user

[Magdalena Zhisheva]

Hi @Alex Larini 

Well, you may go to the generic event -> Edit and select create issue event instead.

Then you can add a post event like copy from other field and configure it.

More details you may found here

Note: May be you need to test this in safe environment first :D 

Hope it helps!

[Alex Larini]

This is really useful, especially to create custom events, thanks!

Now I have to understand how to make the automation listen to that new event :D

[Magdalena Zhisheva]

@Alex Larini I thought you need to click the button and then create a new issue with some data or you want to use automation rule as well?

[Alex Larini]

I've used a Webhook, I didn't think about that possibility. But I would still be really interested in knowing how to listed to a custom event!

[Magdalena Zhisheva]

I've tested the custom create event and it's not working on my side :D May be the automation rule with manual trigger is your thing