Transition trigger ignores Workflow Screen

[kgraeter]

Hi community, 

I am using triggers to automatically transition issues in another state based on specific criteria. 

To do this, I am currently using Auomation Rules in Jira Workflow Toolbox (JWT). But this is also possible using Apps like ScriptRunner or build in functionality and create worfklow triggers based on development data in bitbucket. 

Anyhow, for automated triggered workflow transitions, Jira will ignore the workflow screen, which should actually pop-up during the transition. So the workflow screen can only be used, if the transition is made manually. 

Is there any way to get the workflow screen using automated transition triggers? And if not, do you know why screens are ignored for triggers from a technical point of view? 

Thanks and cheers, 

Kerstin 

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Atlassian Community!

The problem here is that a trigger executes in the background - there's no user involved in it and no UI in use.  So there's nowhere for the screen to appear.