Transition to new Ticket Type on a certain status

[Megan Armstrong]

Is there a way to transition one ticket, upon entering a certain status (for example; In Progress), to a different ticket type?

We have multiple ticket types, and when an engineer gets assigned to a ticket, we transition it to "To Do (ENG)" and want kicking it to that status to change the ticket type to an engineering ticket type, with a different workflow?

[Alexey Matveev]

You would need an add-on for it like Power Scripts, ScriptRunner, Automation for Jira.

[Megan Armstrong]

If I have ScriptRunner installed and paid for on our instance, do you have an example of how I would do this?

[Alexey Matveev]

You would need to add a scripted post function to the non engineering ticket type where you would find the related engineering issue type. You can see how to get linked issues here:

https://community.atlassian.com/t5/Jira-questions/how-to-get-list-of-associated-issues-i-e-Issues-in-Epic-for-an/qaq-p/233060

Then you would need to transition the found issue. You can find an example here:

https://community.atlassian.com/t5/Jira-questions/Transition-issue-when-all-linked-issues-are-resolved/qaq-p/372658