Transfer of issue comments between linked issues of different issue types and in different workflow

[Bideha Prajapati]

Hi.

I have created 2 issue types(A and B) in a project and both have different work flow. I have created automation such that after a certain transition in A, the duplicate issue is created in B with some common data. The two issues are linked. Now I want it such that when I enter comment in A, it gets generated in B and vice versa.

[Walter Buggenhout · Accepted solution]

Hi @Bideha Prajapati and welcome to the Community,

You should be able to get this done with an automation rule that does something like this:

You can add conditions if necessary to narrow down to only those issues you want to monitor. The part where you see {{triggerissue.comments.last.body}} is a smart value used to copy the last comment from the triggering issue into the linked issue.

For more background on smart values related to issues, see this support article.

Hope this helps! 

[Bideha Prajapati]

Hi @Walter Buggenhout 

Thank you for the answer. It worked in my project. I had a followup question. Does this same system work in case of the attachments placed, field value changes or the editing of comments? I would request the smart values for the same.

Thanks