Tips for optimizing Jira board performance with many custom fields?

[merry chriistmas]

Hi everyone! 

I’ve been working with Jira for a while, and as our projects have grown, we’ve added a lot of custom fields and workflows. Lately, the boards and filters are becoming slower, especially when switching views or loading complex filters.

Has anyone faced similar performance issues and found good ways to optimize board speed? For example:
• Best practices for managing or cleaning up unused custom fields
• Ways to simplify filters without losing important data
• Any settings in Jira Cloud that can help with performance

Would really appreciate real‑world tips or suggestions

[Staffan Redelius]

Hi @merry chriistmas 

Removing unused custom fields can be done from Administration -> Work Items -> Custom fields. You can see when the field was lastley used. That will give you a hint. Just be aware that removing custom fields will also remove the data in the fields. An better option might be just to remove them from the screens if the are not used.

In my experience the loading time for boards mainly depends on the board filter. Try to narrow the search by project(s) so you don't start the filter with a broad search like Assigne in (user1, user2, user 3) or Issuetype in (story, task) since that will force Jira to search thru all issues before narrowing it down to what you actually need to see.

Let me know if this helps!
/Staffan 

[Arkadiusz Wroblewski]

@Staffan Redelius 

Unfortunately, thats Spam :)

Haha i smiled when i seen "Roblox"

[merry chriistmas]

Hey! I’ve seen this happen before with Outlook. Since it’s happening with multiple accounts from specific senders, it’s likely a filtering or delivery issue on Outlook’s side, not Roblox.

A few things to try

Check the Junk/Clutter/Other folders; sometimes emails get routed there automatically.

Add the sender’s email (@roblox.com) to your Safe Senders/Whitelist.

Check the Inbox rules to make sure no filters are accidentally moving emails.

If using the app, try removing and re-adding the account or clearing the cache.

Sometimes Outlook temporarily blocks emails if there’s been unusual activity. If none of these work, contacting Microsoft support can help restore delivery for that sender.

Has anyone else experienced this with a specific sender and managed to fix it?