Timezone difference after migrating Jira to new location.

[Vijay Sv]

Hi All,

We recently migrating our Jira server from Pacific Timezone to Eastern Timezone, during migration we have set the new server timezone to pacific(Referred KB: https://confluence.atlassian.com/adminjiraserver072/migrating-jira-applications-to-another-server-828787651.html) and later we switched the new server timezone to Eastern. Now the timezone change from PST to EST caused the times to be 3 hours behind for all the issues which in turn affecting our SLAs.

Can anybody suggest a way to fix this issue? unfortunately above KB doesn't give any information on post-migration timezone setting :(

Thanks,
Vijay 

[Petter Gonçalves · Accepted solution]

Hello Vijay,

I understood that you have set the default timezone of your new instance to Eastern after the migration, however, this change also affected your SLA, causing your issues to be 3 hours behind the actual Eastern Time. Is it correct?

As long as I verified, SLA calendars are not related to the Timezone configures for your instance, although it receives the default value once it is configured. That being said, I would recommend you to check the calendars configured for your Service Project:

- Navigate to your SD project > Project Settings > SLAs > Calendars

- Change the timezone of your Calendars to be configured with the correct Eastern Time

Also, double-check if your personal timezone is properly configured with the Eastern time:

1 - Click in your Profile Picture at the left-bottom corner > Personal Settings

2 - Check if Your Timezone is properly configured

Let me know if the steps above work for you.

[Vijay Sv]

Hi Petter,

Thanks for the suggestion, perhaps we are using Jira software and Time to SLA plugin to calculate SLAs. I Could able to figure the solution when we move the Jira server from one location to another(PST to EST) to avoid Datetime differences and in our case, it was 3 hours gap.

 Well, here is what we did.

1. JVM and DB on PST => Initial times. (JVM was using Jira server default pacific time zone since we didn't add any timezone parameter in the JVM)
2. JVM and DB on EST => After migrating Times shift 3 hours backward.(JVM was using Jira server default eastern time zone since we didn't add any timezone parameter in the JVM) 
3. JVM on PST => Times shift 3 hours forward.(Now we added "-Duser.timezone=America/Los_Angeles" in the JVM parameters to continue to use pacific at the application level irrespective of Jira APP and DB server's timezone).

And, that resolved our time travel issues:)

Regards,

Vj

[Petter Gonçalves]

Thank you for sharing the steps you took to solve your issue, Vijay.

Have a nice day! :)