1 answer
Hello Veronica,
How are you writing the customer's timezone into a comment? Show us the details of how you are doing that, please.
You said that you want to manage the requests by Portal Group.
I found an API endpoint that enables the retrieval of Request Types, and I think the data returned includes the Portal Groups to which the Request Type is associated.
That group ID doesn't appear to be stored in the individual issues that get created, but theoretically you could use an Automation Rule to execute a Send Web Request action each time an issue is created and filter the response to find the Group IDs and store the appropriate value into a custom field that you add to the issue types.
Hi.
Sorry for the late reply.
I tried using the API, but I don't know if I did it correctly.
I configured the web request automation this way:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <HTML><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1"> <TITLE>ERROR: The request could not be satisfied</TITLE> </HEAD><BODY> <H1>403 ERROR</H1> <H2>The request could not be satisfied.</H2> <HR noshade size="1px"> Bad request. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. <BR clear="all"> If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. <BR clear="all"> <HR noshade size="1px"> <PRE> Generated by cloudfront (CloudFront) Request ID: JCpmYLYlX6vbXgNFT0l1kUI9Xnz5qZIp-3X7oF8ASzznYn3QnVqwFQ== </PRE> <ADDRESS> </ADDRESS> </BODY></HTML>
Even adding the headers in the following way, the result does not change
I admit that I know nothing about APIs, their use, and how to invoke them.
Thank you
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.