Time to First Reponse

[Robert Thornton]

How do I show the time between creation of a JIRA and the First Comment?

I searched for this, and found several responses that refer to "Time to First Response".  I do not see this field and my search does not know what it is.

But I need to know the time between Creation of a JIRA and the first comment is made.

Is there an Add-in or something.  I do see a 3rd Party Add-in when I search "First Response" in Add-ins.  I do not see a Gadget that does this.

[Robert Thornton]

Do not have JIRA Service Desk.  Is there a way to do this without JIRA Service Desk?  

[Tuncay Senturk]

Hello Robert, 

Did you see my prior post?

You can use Enhancer Plugin with all jira applications (Core, Software, Service Desk)

[Ben Kelley]

If you have Jira Service Desk you can do this with an SLA. https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html

[Tuncay Senturk]

Hello Robert,

If you're searching for a solution with an app in Marketplace, then you can check Enhancer Plugin's Response Time custom fields. Here's a documentation about it.

You can also search over this field. And there is Response Time Gadget as well.

Hope it helps