Time in status - Duration between statuses

[Alexandre]

Hello,

Via the user interface, it is possible de create a duration between statuses with more than 2 statuses : e.g. you can define 2 statuses as "TO" statuses and 2 statuses as "FROM" statuses. As it is explained here : https://dev.obss.com.tr/confluence/display/MD/Tis+v4.26+-+DBS+Metrics

However, I am trying to do the same thing with the REST API. I know how to create an API call with 1 status for each parameter (To & From). But I did not know how to create my API call with more than 2 statuses.

It is possible ?

[Alexandre · Accepted solution]

Hello, someone shared this solution to me. It is working for me :) 

[
 {
  "name":"Resolution+Time",
  "from":{
   "id":[
    "1",
    "3"
   ],
   "order":"first"
  },
  "to":{
   "id":[
    "5",
    "10001"
   ],
   "order":"last"
  }
 }
]

[Valeriia_Havrylenko_SaaSJet]

Hi @Alexandre  !
I don't know how to do it with that app, but my team created add-on exactly to create a duration between statuses with more than 2 statuses. Add-on called Time Between Statuses . It measures connections in workflow, through a transition time in specific issues. 

You can customize your Cycle and Lead Time reports by adjusting the app interface fields such as: 

• Type of Project
• Date range
• Time Format
• Multi Calendar (to configure non-working hours and different calendars.)
  
  

You can also set up highlights of values that exceed the permissible level, and in this case, you can receive highlighted issue and email notifications.

Add-on has a 30-day free trial version and free up to 10 users. 
Please, let me know if you have any questions

Hope it helps 😌
Valeriia

[Alexandre]

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