Time Tracking Fields Are No Longer Syncing to Air Table

[Clare Lawson]

Hello!  I had a filter set up and it was showing my different time fields in Air Table.  As of yesterday, this is no longer the case and are not showing up when i sync the filter.  We use Tempo. This is so frustrating.  All I really want in my life is a report where it shows when the hours logged are higher than the original estimate in Tempo.  I want it grouped by Account.  I don't care if it's in Air Table or a native Jira automation can do it.  

[Clare Lawson]

I fixed it!  Over the weekend, the guidance changed.  If these time fields do NOT appear on the CREATE ISSUE screen, they will not sync!

[Marc -Devoteam-]

Hi @Clare Lawson 

Might there be an API token that expired?

Can you still access Tempo, can the user which used to do this is still active/licensed?

[Clare Lawson]

Hi Marc-

Yest I can still access Tempo.  Nothing has changed that I am aware of.  I am the admin.  Thank you!

[Marc -Devoteam-]

Hi @Clare Lawson 

Where is this filter made, in JIra or Airtable?

How is the data provided to Airtable, API call?

[Clare Lawson]

The filter is in Jira.  The JIRA account is connected to the Air Table 

[Marc -Devoteam-]

Hi @Clare Lawson 

Is the account used for the connection still have a Jira license, or is this based on an API token of the account, is this API token not expired?

This connection is setup with a user, does this user still has the correct permissions to get data?

See https://support.airtable.com/docs/airtable-sync-integration-jira-cloud 

[Clare Lawson]

Yes I am the Admin and I have my Jira license.  I am the user and I have the correct permissions.

[Clare Lawson]

UPDATE: Did this and it did not work.

I wonder if I should disconnect Jira from AirTable and start again?