Time Difference calculation in JIRA using smart values

[Akash]

Hi All, Can you please let me know how JIRA is calculating the Time difference:

Assigned to Dev

Mar 11, 2025, 1:31 PM

In Progress Transition

Mar 15, 2025, 10:53 AM

Time Difference = 93h 5602m

It seems the Jira is not taking the current 8 hrs/day time set in the time tracking. Please take a look at the screenshots once.

So Working hours per Day is set to 8 hrs, but the difference is way more than what It should be.

[Duc Thang TRAN]

Hello @Akash 

This smart value calculates the time difference without considering your working hours or holidays but with  .businessDays to calculate the difference in days, excluding weekends.

Also, your calculation isn’t accurate. You’re calculating the difference in hours and then again in minutes, which effectively doubles the time.

My suggestion:

• If you are using Jira Software, you’ll need a plugin to manage SLAs.
• If you are using Jira Service Management (JSM), you can take advantage of the built-in SLA feature, which calculates time while considering working hours and holidays.

Hope this can help