Tickets are not posting from Jira to our CRM; are there certain permissions to allow this to happen?

[Lauren Cyrsky]

We recently integrated Jira and our CRM, ClientSuccess. It is showing 0 tickets for all customers, though we have assigned tickets. Is there something specific that needs to be done in Jira to allow this information to flow to our CRM? 

[Marc -Devoteam-]

HI @Lauren Cyrsky 

How did you integrate your CRM and what do yo expect to happen?

[Lauren Cyrsky]

We are using ClientSuccess and I have met with their IT team to ensure we set the integration up correctly. I think it might be an issue with the field we created as the identifier to link the Jira ticket to the customer in our CRM. Are there any permissions or blockers that could prevent this link from happening? We see all jira tickets in clientsuccess as 0, which means that we've connected the two systems but the ticket information is not being transferred. 

[Marc -Devoteam-]

Hi @Lauren Cyrsky 

So this is probably via an API call, the user who makes the call does that user have a license in Jira and on the project does this user has the minimal permission "Browse"

[Lauren Cyrsky]

Yes!