Ticket Over due

Madhu Reddy
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February 7, 2022

Hello,

We would like to Query the tickets which are Over due and the tickets which are about to due in 3 days.

Can anyone please help with the Queries.

Thanks in Advance.

Madhu

2 answers

2 accepted

3 votes
Answer accepted
Tansu Akdeniz
Community Leader
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February 7, 2022

Hi @Madhu Reddy 

  • due < now() and resolution is EMPTY
  • due > now() and due < 3d and resolution is EMPTY
1 vote
Answer accepted
Pramodh M
Community Leader
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February 7, 2022

Hi @Madhu Reddy 

Overdue tickets

due <= now()

due >= "0"

 About to be due in 3 days.

due <= startOfDay("+3d")

 Thanks

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