This account has been disabled. Please contact your organization administrator.

[Pierre Maréchal]

Hi,

We were unpleasantly surprised to find that all of our access to JIRA CLOUD is blocked this morning.

We get this message "This account has been disabled. Please contact your organization administrator.".

Can you help us, our whole organization is blocked.

Pierre

[Deleted user]

Hi, We have the same problem since yesterday. We have premium licenses on Trello and since yesterday all user members or invited on our board have here Altassian account blocked, without explanation.

This is what every body see when we try to connect to our account. In this message, they said that we'll receive the email of the person to contact, but no one receive it, no one have any explanation, no one can work and no one can contact the technical support because we can't connect our account. Now I use a 2nd account for be able to ask help on the community, because we can't ask help with our first account.

My principal account are one of the administrator of the board where we have premium licence. We normally don't have an administator who manage all account in a Altassian company group of user. Every people have created here account by herself. Normally they aren't connect, the only link enter each account is that they all use our board Trello.

How can we have help?

Thank you

[Jack Brickey]

Please have your admin reach out to Atlassian Support

[Shannon S]

Hi Pierre,

Thank you for bringing this up to us. I'm not sure why you would not be able to raise a ticket via that portal, since it appears that you have an account type which covers support, and you're listed as a primary contact.

I'm creating a support ticket for you right now, and I'll use your account email for that. Please check in a few minutes for your support ticket number.

Thank you for your patience and understanding!

Shannon

[Shannon S]

Hello Pierre!

I've been following the case that I created for you. It appears the issue you were having both accessing your site and raising a ticket in our support system was due to a change that one of your administrators made during an open support ticket with another one of my colleagues. The loss of access appears to have been temporary, according to the ticket I created for you:

There seem to be some issues with the automated user provisioning from Azure, but this is handled in that other ticket. At this moment, authentication should work normally.

I hope that clarifies things for you, and that you find you're able to access Jira and raise support tickets now, but do let me know if you're having any other issues!

Regards,

Shannon

[Jack Brickey]

You should reach out to Atlassian Support - https://support.atlassian.com/contact/#/ 

[Pierre Maréchal]

Hi,

The only two options i have are :

- The community

- The documentation

[Jack Brickey]

So you must be on the free version. Are you the administrator? We will need to make sure that the administrator is asking the questions here in the community so that they can properly assess the configuration for potential issues.

where do do you see the error message? Is it at the point you’re trying to login or is it after trying to access a project.

[Pierre Maréchal]

We are not in a free version. I have to create a free account to access to the community.

We have a monthly submission.

I have the administrator access.

The message appears when I validate my user.

KR,

Pierre

[Pierre Maréchal]

We use Atlassian Cloud to get an SSO.
This morning, Atlassian Cloud pushed, towards our Azure AD, a modification of all users. This change concerns the 'active' property which changed from '' to 'False'.
Since then, we have lost all access to Atlassian products in the Cloud (JIRA and Bitbucket).

[Jack Brickey]

So a bit confused. It sounds like you are saying that you had to create an Atlassian account because your old account that was associated w/ a paid instance isn't working. Are you the technical contact or billing contact for your instance? You will need to be in order to contact Atlassian Support. You should not be redirected/limited to the Community if you are the technical contact for your instance but would be for any account associated w/ a free instance.

I see one of the champions has pinged some Atlassian's in a Slack channel. Maybe they will be able to chime in and assist.