The task with the changed status done to review is not displayed on the board, how to configure?

[Aleksandrova Ekaterina]

I ran into a problem that a task that was closed (status Done), if I return it to revision (status Review), it does not appear on the board. How do I configure the task to be displayed on the board?

[Jack Brickey]

Hi @Aleksandrova Ekaterina , welcome to the community.

First, can you tell me if this is a company managed or team managed project assuming it is a CMP then the answer is that it depends on your filter that defines the board. The filter is a query which will return issues based on the query. your filter likely is excluding this one issue. One possible cause is that the resolution field, was not cleared when you reopened it. 

A couple of things to start with...

• can you please answer whether this is CMP or TMP, by looking in the bottom left corner of your project
• if CMP, can you please provide the filter that defines your board - Click on the… In the upper right and select board settings then General
• if CMP can you check if the resolution field is set?

[Aleksandrova Ekaterina]

Hey Jack! Thank you ;)

- This is a company-managed project

- 
-sorry, last point i didnt get 

[Jack Brickey]

Thanks!

The filter looks straightforward and nothing there that would exclude the issue by itself. However, the sub filter is something to look at. Can you check if the issue has anything in the fix version field? Can you share an image of the issue detail view? Regarding the "resolution" topic. When an issue is resolved, it should include updating the resolution field. If there is a resolution for the issue, it will show to the right of the status like a green check mark with "Done" or some other resolution word e.g. "won't do". As stated the resolution, Field, should always be set when an issue is resolved. Moreover, the resolution field should always be cleared, using a post function in the workflow transition when reopening. One other thing to check is to ensure that the status that the issue is in is actually map to a column on your board. I suspect that it is but just something to check.