The share issue via email feature is not sending emails

[Cory Todd]

From a classic project, clicking the share issue button allows you to enter a username to notify of an issue. This generates an email containing the issue body and a link to the issue. This was working as expected up until the middle of February. Has anybody else seen this?

Other notifications are working. I can send test emails from the system settings page. I don't see any obvious setting changes in the audit log either.

We use OnDemand if that makes any difference.

[Dario B · Accepted solution]

Hello @Cory Todd ,

It can be the case that you were affected by the bug tracked as:

• [JRACLOUD-73780] Sharing an issue from the old issue view is not sending an email anymore 

The above bug was only happening when using the old issue view and, however, a fix for it has just being deployed.

Can you kindly confirm the issue is solved, or provide more details otherwise?

Cheers,
Dario

[Cory Todd]

Issue is resolved, thank you.

[Dario B]

Thanks for confirming, @Cory Todd 

Have a nice day!

[Petter Gonçalves]

Hello Cory,

Thank you for reaching out.

Per your description, I believe you are talking about the "Share" option you have in the issue navigator page(See screenshot below). Is that correct?

If that's the feature that is not working for you, I was not able to find any bugs related to this functionality and confirmed it is properly working on my own personal site. That being said, I suggest you to:

1 - Check if the e-mail addresses you are sharing your issues with have properly whitelisted Jira Outbound E-mail address in their e-mail box and Firewall:

Atlassian cloud IP ranges and domains 

167.89.0.0/17, 192.174.80.0/20, 147.253.208.0/20, 168.245.0.0/17, 34.211.27.137, 34.211.27.236, 34.213.22.229, 34.249.70.175, 34.251.56.38, 34.252.236.245, 52.51.22.205, 54.187.228.111, 34.209.119.136, 34.211.27.82, 34.212.5.76, 34.253.110.0, 34.253.57.155, 35.167.157.209, 35.167.7.36, 52.19.227.102, 52.24.176.31, 54.72.208.111, 54.72.24.111, 54.77.2.231

2 - Check if the e-mail message is not arriving as Spam.

Let us know if you are talking about another feature. Additionally, I would like to kindly suggest you share a screenshot about the feature you are talking about when opening questions in the community since the feature description doesn't always provide us with a clear view of the feature.

Thanks!

[Cory Todd]

Thanks for the reply. Yes that is the correct feature.

I don't think this is whitelist issue since all other emails are working. Also yeah we checked spam. I'll just open a support ticket and let them take a closer look.