The remote certificate can't be trusted

[Sashi Kumar]

Hello Experts,

We are having this error when am trying to click on Application links. Can you please help with this issue ?

Regards,

Negi.

[Gonchik Tsymzhitov]

Hi! 

Sashi, could you get more detail info? 

Also please, verify you ssl certificate.

Cheers,

Gonchik Tsymzhitov

[Sashi Kumar]

Thank you Gonchik, I have imported the Root.cert and Intermediate.cer to resolve this issue.

Thanks again for prompt response.

Regards,

Sasi.

[JiraYo]

did you import the intermediate into the jks store file? i am having the same issue currently after an upgrade. i tried importing the intermediate into the jks and restarted the service on confluence and jira and jsut get "network error" in the application links.

*EDIT* ah figured it out. i had thought that the intermediate key needed to go in the jks file, however it actually needs to go in the cacerts file. so you need to run a command like this:

keytool -import -file "comodorsaorganizationvalidationsecureserverca.crt" -alias tomcat -keystore "C:\Program Files\Atlassian\confluence\jre\lib\security\cacerts"

from the JRE in C:\Program Files\Atlassian\confluence\jre\bin\keytool

all is working now.

oh and the default password for cacerts is 'changeit'