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The problem with creating mail handler

Khvorykh Dmitriy
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September 24, 2021

Hello!
When I create a mail handler to add comments to a task from email, I use the "Add Comment Before Specified Marker or Separator in Email Body" method to exclude the rest of the emails from the comments, leaving only the last user response. Where in the "Split Regex" field I specify the following construction /_____________*/.
As a result, the comment to the task is added, but without splitting. I also tried to specify _______ in the email, but it did not lead to the expected result.

I was guided by the following article:
https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html#Creatingissuesandcommentsfromemail-steptwo

Please help me to solve this problem.

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