The organization's sole administrator left the company; we need to regain ownership of the site.

[Mauricio Silva]

To the Atlassian Support Team,

I am reaching out to request an urgent Site Ownership Takeover for our Atlassian instance.

The former primary administrator of our organization has recently departed the company without delegating site administrator privileges to anyone else. As a result, we are currently locked out of critical administrative functions: we cannot manage user access, revoke permissions for former employees, or update our billing and payment details for future charges.

We are the legitimate owners of this workspace and need to reassign the primary Site/Org Administrator role to new admin/user.

Please let us know the exact verification steps required to proceed. We are fully prepared to provide all necessary legal documentation under Chilean law—including corporate registration, proof of company ownership, tax IDs (RUT), authorization letters, or DNS verification—to prove our legal rights over this data and account.

Thank you for your prompt assistance with this urgent matter.

Sincerely,

MS

[Mauricio Silva]

..

[Arkadiusz Wroblewski]

Hello @Mauricio Silva 

Please open a request through billing and licensing support.

If the form won't allow you, just do that with an incognito window and skip adding the site step.

https://www.atlassian.com/company/contact/purchasing-licensing#/ 

Just for clarification. We are community members, so we cannot verify or proceed with your request.

Best,

Arek 🤠 

[William Romero]

Regaining ownership should start with verifying the domain, checking the registrar account, and securing all admin access. It is also important to update passwords and enable proper security measures once ownership is restored.:::