The devSummary in my pinned fields is blank

[Jason Pace]

I have a field in my Pinned fields called devSummary that used to contain the items from the Development section: branches, pull requests, etc. But recently it became blank. The items in the Development section do not have another way for me to pin those fields, and I also have no way to un-pin the empty devSummary field.

Ultimately, I'd like the devSummary to be populated again, but would accept being able to un-pin/remove it, and be able to pin items from the Development section.

[John Funk]

Hi Jason,

This is not a standard field in Jira - so it either came with a third party app or it's a custom field that get populated somehow (probably an automation rule). Do you know which it is? 

I suspect it is a custom field someone in your org created and then set up the rule to run. The rule might be failing now and not populating the field like it used to. 

You might look at an older work item where the field has a value and then look in the history to see if it gives you any insight into how the field got populated. 

[Jason Pace]

So, comparing with a co-worker. I have a Development section, that is collapsible. They have a Development field in the Details section. When they pin their Development field from Details, in the Pinned section, when they click and drag it, the field is named "devSummary", just like my empty field that I cannot unpin.

So why do they have a Development field in Details, and I have a separate Development section that is not pinnable?

Is this an A/B testing or a slow rollout?

[John Funk]

Are you looking at the exact same work item when you compare? 

[Jason Pace]

Yes.