The devSummary in my pinned fields is blank

[Jason Pace]

I have a field in my Pinned fields called devSummary that used to contain the items from the Development section: branches, pull requests, etc. But recently it became blank. The items in the Development section do not have another way for me to pin those fields, and I also have no way to un-pin the empty devSummary field.

Ultimately, I'd like the devSummary to be populated again, but would accept being able to un-pin/remove it, and be able to pin items from the Development section.

[John Funk]

Hi Jason,

This is not a standard field in Jira - so it either came with a third party app or it's a custom field that get populated somehow (probably an automation rule). Do you know which it is? 

I suspect it is a custom field someone in your org created and then set up the rule to run. The rule might be failing now and not populating the field like it used to. 

You might look at an older work item where the field has a value and then look in the history to see if it gives you any insight into how the field got populated. 

[Jason Pace]

So, comparing with a co-worker. I have a Development section, that is collapsible. They have a Development field in the Details section. When they pin their Development field from Details, in the Pinned section, when they click and drag it, the field is named "devSummary", just like my empty field that I cannot unpin.

So why do they have a Development field in Details, and I have a separate Development section that is not pinnable?

Is this an A/B testing or a slow rollout?

[John Funk]

Are you looking at the exact same work item when you compare? 

[Jason Pace]

Yes.

[John Funk]

Can you share some screenshots of both? Do they have different Project Roles with different permissions than you? 

[Jason Pace]

I have my admins looking at our accounts, roles, and permissions, but just for posterity, here are two screenshots of what we are seeing:

First, mine. I have the Development field pinned, but it is empty. And I have a Development section.

My coworker has the Development field pinned, and it contains info. They do not have a Development section.

[Bill Sheboy]

Hi @Jason Pace and @John Funk 

I wonder if what you observe is related to this one: https://jira.atlassian.com/browse/JRACLOUD-96737

Please read through the comments to note people's observations about changes to pinning behavior for the Development panel / field.

Kind regards,
Bill

[John Funk]

Not sure what is going on but I did notice that the top image has a link to Connect Development tools. Not sure why that one has it and the other doesn't. What happens if you click on that? And probably regardless, you should open a support ticket with Atlassian to get them to explain what the heck is going on. Please post back here with the resolution for future readers. Best of luck!

https://support.atlassian.com/contact/#/

[Jason Pace]

@Bill Sheboy  It's probably related to that issue, unfortunately it doesn't provide any solutions.

@John Funk  Clicking that Connect Development Tools link just took me to "/development" under my project. It doesn't seem to take me somewhere to connect any tools, or maybe I just don't have the authority to.

[John Funk]

Okay, thanks for that. I think you should open a support ticket with the link above and let them sort it out.