The attachment can't be viewed normally

[WANG_TING-TING _Agilent CHN_]

When I do the Test Execution, I find that these attachment can't be viewed normally

[Marc -Devoteam-]

Hi @WANG_TING-TING _Agilent CHN_ 

Welcome to the community.

Which Testing app are you using, if this is Xray attachments are stored at their end and this might be an issue on there infrastructure.

If this is the case reach out to the support department.

[Tomislav Tobijas]

Hey @WANG_TING-TING _Agilent CHN_ ,

As this could be an internal issue, I'd recommend reaching out to your IT Department/Atlassian or Jira admins to help you troubleshoot it. 👈

Also, as this is part of the Xray Marketplace app, you could reach out to the vendor directly via one of their support channels.

It could be an issue with the network, or a global issue with attachment fetch. Your internal IT should be able to take a look.

Cheers,
Tobi