The Atlassian Marketplace server is not reachable.

[Dmytro Mayatskiy]

Good day!

I am installing Jira Datacenter 9.4.12

When I'm open Manage apps: "The Atlassian Marketplace server is not reachable."

Can you tell me where I can find the application logs to find out the cause?

[05/12/2023 8:36 PM] [root@osspdu-vm178 ~]# curl -v -X GET https://marketplace.atlassian.com/healthcheck
Note: Unnecessary use of -X or --request, GET is already inferred.
* Trying 185.166.141.23...
* TCP_NODELAY set
* Connected to marketplace.atlassian.com (185.166.141.23) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* successfully set certificate verify locations:
* CAfile: /etc/pki/tls/certs/ca-bundle.crt
CApath: none
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
* TLSv1.3 (IN), TLS handshake, Server hello (2):
* TLSv1.2 (IN), TLS handshake, Certificate (11):
* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
* TLSv1.2 (IN), TLS handshake, Server finished (14):
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
* TLSv1.2 (OUT), TLS handshake, Finished (20):
* TLSv1.2 (IN), TLS handshake, Finished (20):
* SSL connection using TLSv1.2 / ECDHE-ECDSA-AES128-GCM-SHA256
* ALPN, server accepted to use h2
* Server certificate:
* subject: C=AU; ST=New South Wales; L=Sydney; O=Atlassian Pty Ltd; CN=*.atlassian.com
* start date: May 23 00:00:00 2023 GMT
* expire date: Jun 13 23:59:59 2024 GMT
* subjectAltName: host "marketplace.atlassian.com" matched cert's "*.atlassian.com"
* issuer: CN=cfiusinternal.cc.pw.us.am.ericsson.se
* SSL certificate verify ok.
* Using HTTP2, server supports multi-use
* Connection state changed (HTTP/2 confirmed)
* Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
* Using Stream ID: 1 (easy handle 0x55fbbe6f56b0)
> GET /healthcheck HTTP/2
> Host: marketplace.atlassian.com
> User-Agent: curl/7.61.1
> Accept: /
>
* Connection state changed (MAX_CONCURRENT_STREAMS == 64)!
< HTTP/2 200
< date: Tue, 05 Dec 2023 18:36:19 GMT
< content-length: 0
< accept-ranges: bytes
< age: 0
< vary: Origin
< via: 1.1 varnish (Varnish/6.5)
< x-cache: MISS
< x-varnish: 9565633
< server: AtlassianEdge
< x-content-type-options: nosniff
< x-xss-protection: 1; mode=block
< atl-traceid: 743c3bac4948466d9fc99fecf31e41a3
< report-to: {"endpoints": [{"url": "https://dz8aopenkvv6s.cloudfront.net"}], "group": "endpoint-1", "include_subdomains": true, "max_age": 600}
< nel: {"failure_fraction": 0.001, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"}
< strict-transport-security: max-age=63072000; preload
<
* Connection #0 to host marketplace.atlassian.com left intact

 keytool -import -alias marketplace.atlassian.com:443 -keystore ./jira/jre/lib/security/cacerts -file marketplace.atlassian.com.crt

[Marc - Devoteam]

Hi @Dmytro Mayatskiy 

Welcome to the community.

The connection to the Marketplace can be set to disabled in Jira. To see this you would require to be a Jira admin and access the "manage apps" section from the settings menu.

There might me the following shown.

Or your IT network managers could have blocked the connection on the firewall or the server isn't allowed in connecting to the internet.

I would ask IT in you company.

The Atlassian Marketplace is a public available site.

https://marketplace.atlassian.com

[Dmytro Maiatskiy]

Issue solved by open firewall.

Thanks