The Apache Tomcat Native library which allows using OpenSSL was not found on the java.library.path

[zile.rehman]

Platform: RHEL 8

After upgrading RHEL8 instance, the jira service does not startup.

SYMPTOMS

[root@jira1 bin]# service jira status

Redirecting to /bin/systemctl status jira.service

● jira.service - Atlassian Jira

   Loaded: loaded (/usr/lib/systemd/system/jira.service; enabled; vendor preset: disabled)

   Active: failed (Result: exit-code) since Thu 2023-09-07 17:16:13 UTC; 1s ago

  Process: 8369 ExecStop=/opt/atlassian/jira/bin/stop-jira.sh (code=exited, status=1/FAILURE)

  Process: 8245 ExecStart=/opt/atlassian/jira/bin/start-jira.sh (code=exited, status=0/SUCCESS)

 Main PID: 8305 (code=exited, status=0/SUCCESS)

 

Sep 07 17:15:42 jira1.orcasecurity-gov.io stop-jira.sh[8381]:                `UOJ

Sep 07 17:15:42 jira1.orcasecurity-gov.io stop-jira.sh[8381]: [1B blob data]

Sep 07 17:15:42 jira1.orcasecurity-gov.io stop-jira.sh[8381]:       Atlassian Jira

Sep 07 17:15:42 jira1.orcasecurity-gov.io stop-jira.sh[8381]:       Version : 8.22.6

Sep 07 17:15:42 jira1.orcasecurity-gov.io stop-jira.sh[8381]: [19B blob data]

Sep 07 17:15:42 jira1.orcasecurity-gov.io stop-jira.sh[8369]: If you encounter issues starting or stopping Jira, please see the Troubleshooting guide at https://docs.atlassian.com/jira/jadm-docs-0822/Troubleshooting+installation

Sep 07 17:15:42 jira1.orcasecurity-gov.io stop-jira.sh[8369]: Server startup logs are located in /opt/atlassian/jira/logs/catalina.out

Sep 07 17:16:13 jira1.orcasecurity-gov.io stop-jira.sh[8369]: PID file found but either no matching process was found or the current user does not have permission to stop the process. Stop aborted.

Sep 07 17:16:13 jira1.orcasecurity-gov.io systemd[1]: jira.service: Control process exited, code=exited status=1

Sep 07 17:16:13 jira1.orcasecurity-gov.io systemd[1]: jira.service: Failed with result 'exit-code'.

catalina.out logs.

07-Sep-2023 17:34:38.538 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=/opt/atlassian/jira
07-Sep-2023 17:34:38.539 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=/opt/atlassian/jira
07-Sep-2023 17:34:38.540 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=/opt/atlassian/jira/temp
07-Sep-2023 17:34:38.541 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The Apache Tomcat Native library which allows using OpenSSL was not found on the java.library.path: [/usr/java/packages/lib:/usr/lib64:/lib64:/lib:/usr/lib]
07-Sep-2023 17:34:38.767 SEVERE [main] org.apache.catalina.util.ExtensionValidator.<clinit> Failure loading extension [/opt/atlassian/jira/bin/bootstrap.jar]
java.io.FileNotFoundException: /opt/atlassian/jira/bin/bootstrap.jar (Operation not permitted)
at java.base/java.io.FileInputStream.open0(Native Method)

[heits_licensing@leidos.com]

we're having a similar issue after initial install and turning on https. Any resolution to this?