Text overlapping issue when Jira dashboard is resized (UI bug)

[Dipsana Kaphle]

When the Jira dashboard is resized or the browser window is minimized,
the dashboard title text overlaps and becomes unreadable.

Steps to reproduce:
1. Log in to Jira Cloud
2. Open any dashboard
3. Resize the browser window
4. Notice the overlapping text

Browser: Chrome
OS: Windows
Jira version: Jira Cloud

Screenshot attached.

[Marc -Devoteam-]

Hi @Dipsana Kaphle 

I can reproduce this on editing a dashboard.

Best is to raise this with Atlassian Support, to see if this will be classified as a bug

[Dipsana Kaphle]

Hi @Marc -Devoteam- 

Thank you for confirming and for reproducing the issue in dashboard edit mode.

I understand that raising this with Atlassian Support would be the best next step.
I’m currently on the Jira Free plan, so direct support options are limited, but I’ll continue to follow up through the available community/support channels.

Thanks again for your guidance.

Best regards,
Dipsana

[Marc -Devoteam-]

Hi @Dipsana Kaphle 

Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request.

This will help other community member trying to solve the same or provide them with a work around

P.S. If the answer is very valuable to you, please share some kudos.

[Shalini Pradhan]

Hello @Dipsana Kaphle ,

Good day! Welcome to Atlassian Community :)

I tested on my site and it works fine on Chrome browser. Can you try testing in other browser such as Firefox, Safari etc and let us know if it works?

Thank you

[Dipsana Kaphle]

Hi @Shalini Pradhan 

Thank you for checking this and for the suggestion.

I re-tested the dashboard and I can still reproduce the issue when I click “Edit” on the dashboard.
In edit mode, the title text overlaps when the browser window is resized.

Thanks for taking the time to look into this.

Best regards,
Dipsana

[Shalini Pradhan]

Hi @Dipsana Kaphle ,

Good day! Thank you for the update :)

Can you please follow the below action plan and see if it helps, and if it doesnt, let me know, I will create a ticket on your behalf.

Clear browser cache and cookies

1. Log out of your Atlassian account.
2. Clear all browser cache and cookies, not just cookies.
3. Log in to your Atlassian account and try to access Jira again and access the dashboard

Disable all browser extensions and add-ons

1. Disable all browser extensions and add-ons.
2. Try to access Jira again and access the dashboard

Check for firewall

If your device or network has a firewall setup, I would request you to check if they have allowed connection to Atlassian's IP addresses. You can refer to the following document for more details:

• IP addresses and domains for Atlassian cloud products.

Allow 3rd party cookies

I would request you to follow the below steps (The steps are for Chrome but should be similar for other browsers):

1. Go to Chrome settings.
2. Go to Privacy and Security.
3. Click on Third-party cookies.
4. Select Allow third-party cookies.
5. Restart the browser and try to access Jira again and access the dashboard

Additionally, please ensure that you are using the latest version of one of the supported browsers listed here.