Text / Rich Text gadget not available in Jira Software Cloud dashboard

[nagata shumpei]

Hi everyone,

I’m currently using Jira Software (Cloud) and trying to build a simple internal “portal-like” dashboard where users can click links to access forms.

I was looking for a Text or Rich Text gadget to place custom links (e.g., form URLs) on a dashboard. However, in my environment, I cannot find any such gadget in the “Add gadget” list.

Here are the details:

• Product: Jira Software (Cloud)

• Dashboard gadget list shows multiple standard gadgets (Activity Stream, Filter Results, Charts, etc.)

• However, no Text / Rich Text / Description-type gadget is available

• I have admin-level permissions

For additional context, when I previously used Jira Data Center (or Server), I remember that a Text or Rich Text gadget was available on dashboards. Because of that, I expected to find a similar gadget in Jira Cloud, but I cannot see it in my current environment.

My questions:

1. Is the Text (or Rich Text) gadget no longer available in Jira Software Cloud?

2. Is it only available in Jira Service Management or specific configurations?

3. Has this been deprecated or removed in recent UI updates?

4. Are there any recommended alternatives to display simple links on a dashboard?

Any clarification or workaround would be greatly appreciated.

Thanks in advance!

[Olha Yevdokymova_SaaSJet]

Hi @nagata shumpei 

You’re absolutely right — the Text / Rich Text gadget isn’t available in Jira Cloud, so building a “portal-like” dashboard directly inside Jira dashboards is quite limited today.

If you want to stay close to Jira and still create a structured entry point for forms, there are a few practical patterns using Smart Forms for Jira (developed by our team) that teams typically combine:

1. Auto-attach forms (removes the need for a “portal” in some cases)

Instead of sending users to a dashboard, you can bring the form directly into the issue flow:

• Configure forms to auto-attach to specific work item types

• When an issue is created → the form is already there

• Users (or agents) don’t need to search for links at all

This is especially useful for:

• Internal processes (HR, IT requests)

• Standardized intake inside Jira projects it acts like checklist or task template

2. Manual attachment via Smart Forms panel in the issue view

You can also let users or agents attach forms on demand:

• Add the Smart Forms panel (gadget) to the issue view

• Users click → select the relevant form → attach it to the issue

This works well when:

• You don’t want to overload every issue with forms

• Different forms are needed depending on the situation

3. Project sidebar as a lightweight “form portal”

Instead of dashboards, many teams use the project sidebar:

• Add form links as shortcuts

• Group them logically (e.g., “Requests”, “Feedback”, “Approvals”)

This gives you:

• A simple, always-visible navigation point

• Faster access than dashboards

• No need for additional gadgets

It’s a common workaround to centralize access to forms inside Jira

4. Confluence as a full “portal layer”

If you want something closer to a real portal experience, Confluence is still the most flexible option:

• Create a page like “Internal Request Portal”

• Embed or link Smart Forms directly on the page

• Add:

  • Sections (HR, IT, Finance)

  • Descriptions and instructions

  • Buttons or cards for each form

This approach works well because:

• You can design a clean UI/UX

• Forms can be accessed by non-Jira users (via external links)

• It scales better for cross-team or company-wide intake

When to use which approach

• Auto-attach forms → when the process starts inside Jira

• Manual attach in issue view → when flexibility is needed

• Sidebar links → lightweight internal navigation

• Confluence page → full portal experience for many teams or external users

In practice, many teams combine these:

• Confluence page = entry point

• Sidebar = quick access

• Auto-attach = enforcement inside workflows

[Marc -Devoteam-]

Hi @nagata shumpei

As mentioned by @Enric Font ootb there is no option ansymore.

You can use the FREE marketplace app rich-text-gadget-for-jira from the marketplace

[Enric Font]

Dear @nagata shumpei 

Text / Rich Text gadget is not available in Jira Cloud.

If you have Confluence (even free tier), this is the closest match to what you want:

• Create a page like: “Internal Forms Portal”

• Add:

  • Links

  • Buttons

  • Sections

  • Descriptions

• Share the page link with users

Best regards