TestRail section is not available in some project

[Y Huynh]

The TestRail addon in the Jira Details does not populate for one of my projects. Even I can navigate to Jira ticket when clicking the Jira Id from TestRail.

Expected result: This is how it works in some projects

Actual result: It does not display for one project

[Trudy P Claspill · Accepted solution]

Hello @Y Huynh 

Is there a difference in the type of the project (i.e. Service, Software, Work Management) between the projects where it does and where it does not display?

Is there a difference in the project architecture; i.e. Team Managed vs. Company Managed?

[Y Huynh]

@Trudy P Claspill Project Type is the same for both of my projects and both are Company Managed projects. I have compared everything in the Project Settings but could not find any differences

[Trudy P Claspill]

Do the projects use the same Field Configurations, Field Configuration Scheme, Screens, and Screen Schemes?

[Y Huynh]

They are slightly different for those settings. How a field configuration would affect this? I think TestRail should be like other integration (Zendesk, SF) and should display automatically on the screen because I did not find any field which mentions TestRail

[Y Huynh]

Oh it works to me after reinstalled TestRail integration :|

[Hema Patil]

how did you reinstalled the TestRail integration @Y Huynh 

if your time permits can you please help with this, we are also facing same issue