Team members name not popping when running Actionable Agile

[Loondy Lopez]

I am attempting to look over the metric for our project when I realized some team members are missing. People who have joined the team after he has, come up on the list, so I am wondering where are possible places to check for the source of the error. He is currently assigned tickets so don't know why his name doesn't pop up under the "Assignee" filter. 

Steps I have taken are removing all filters and reloading both project and board as well as reapplying filters.

[Bill Sheboy]

Hi @Loondy Lopez -- Welcome to the Atlassian Community!

For a question like this related to a specific addon behavior, you may want to contact the vendor's support directly.  You may find their information here:

https://marketplace.atlassian.com/apps/1216661/actionableagile-for-jira-agile-metrics?hosting=cloud&tab=support

Best regards,

Bill

[Loondy Lopez]

Thank you, Bill! appreciate your guidance