Team Managed Project - Email Automations

[Luigi Regolo]

Hello community,
I have a problem with the automations of a software project I am developing. Sending an Alert (email) does not work, when I add a participant to a ticket.

Does anyone have a solution?

Thanks in advance! 

[Najm Polaris · Accepted solution]

Hi @Luigi Regolo , please post your automation so we can review the issue.

However, you can see if this helps Link

[Najm Polaris]

@Luigi Regolo

is this a 'Jira Service Management' project? The "Request Participants" is a locked field for service management project it seems. This might be the issue. 

[Luigi Regolo]

Hi @Najm Polaris 

I am attaching screens of n 2 rules I created for testing

 

I followed your directions given in the link you attached but the automation doesn't work, it tells me the email address field is blank

Thanks in advance 

Luigi