Team Automation Rule Questions

[Sara Creenan (M&T)]

Is there a way with a team automation rules to have an email go out after a comment is 7 days old?

[Bill Sheboy]

Hi @Sara Creenan (M&T) 

Do you mean for:

1. a specific comment in the issue,
2. the last commented added, or
3. one containing specific, consistent text?

#1 is probably more difficult to solve as the comment text could always change

#2 can be checked using a rule with a scheduled trigger and a condition on {{issue.comments.created.max}} for the last date added...assuming the comments list is not always returned in the order of creation (due to possible updates).  If there are updates, the updated attribute can also be checked.

#3 can be done using a combination of smart value, list filtering and finding the maximum date, and then using that in a condition.

Kind regards,
Bill

[Jack Brickey]

you would need to create a custom date field for 'last comment' then use in Automation to compare to your 7d threshold. Personally I don't like this. Maybe you could consider last updated date?