Tasks are not displayed in Backlog

[Ivan Serbin]

I use the Jira Software Cloud, after changing the task type scheme, process scheme and screen scheme, all tasks that were created before the transfer disappeared from Backlog. I can see them only in the "Tasks and Filters" tab. At the same time, new created tasks are displayed on the board. Tell me how to return tasks to backlog.

[Petter Gonçalves · Accepted solution]

Hello Ivan,

You can initially check two possibilities:

1 - You will need to check the board filter (Board settings > General) and identify what parameters are excluding your issues from the board after the changes you performed.

E.g: Let's suppose you have the following filter on your board:

project = test1 and resolution = unresolved

But when you performed the changes you mentioned, you configured a valid resolution for your issues, causing it to be excluded from your Board filter.

2 - If the statuses of the issues were changed and you are using a Kanban board, ensure that they are properly mapped to your board backlog at Board settings > Columns

If you want me to analyze the mentioned points above, please provide us a screenshot from each board settings mentioned above (General and Columns) and another screenshot from an issue that is not appearing on the board (Hiding all the confidential information, if there is anything)

[Ivan Serbin]

Thanks for the quick response. Worked point number 2

[Petter Gonçalves]

You are welcome, Ivan.