Tasks and Epics Disappearing

[Kyle Sellers]

Hi everyone, 

I am having an issue where when I attempt to add a new task/epic to a space, it will appear for a moment, then disappear. This issue just suddenly happened. I can search for the specific tasks but they are no longer showing in the respective space. 

[Nikola Perisic]

Hi @Kyle Sellers 

Are you using Scrum template? Have you checked your board filter and the query that shows which issues are being created?

[Felipe Justino]

This usually happens when the issue still exists but no longer meets the criteria for viewing in the space/board. Here are the main points you should check:

• Board or space filter - If the JQL has changed, the issue may no longer meet the filter criteria and disappear from view.

• Scrum board auto-subfilter - Issues with fixVersion may disappear if they are not in unreleased versions.

• Unmapped status - If the issue has changed to a status that is not configured in any column on the board, it will no longer appear.

• Issue Security Level - If the issue is created with a security level that you do not have access to, it will disappear after indexing.

• Permissions (Browse Projects) - Changes to the permission scheme may cause you to see the issue in searches, but not on the board.

• Quick Filters - Some active filters may be hiding new issues.

• Differences between team-managed and company-managed - In company-managed projects, changes to the saved filter directly impact what appears on the board.

I recommend starting by checking the Board Filter and status mapping, as these are the most common causes.