System issue with Watched Issues gadget in dashboard

[Carrie Gardner]

Is anyone else getting this message for the watched issues gadget?  All our users are experiencing the same error and it is a system gadget.

"An unknown error occurred while trying to perform a search."

[Tinker Fadoua]

@Carrie Gardner 

Since you are a Cloud user there is no way to ask you to check the logs.

Please click here, then submit a support ticket to Atlassian

Best,

Fadoua

[Carrie Gardner]

OK thank you, will do

[Tinker Fadoua]

@Carrie Gardner  It will be appreciated if you share the issue behind this behavior once Atlassian gets back to you.

Best,

Fadoua

[Carrie Gardner]

The issue ended up being some subtasks that somehow ended up being assigned to two parent IDs.  This was throwing a 500 in the query of watched issues.  JIRA support had to do the clean up on the backend and then the widget issue was resolved.

[Tinker Fadoua]

So very kind of you to take time to share with us the issue, thank you very much @Carrie Gardner ! Greatly appreciated! I had something similar with Dashboards for one of my users 3 IDs for one same user. 

Glad your issue was solved!

Best,

Fadoua