Sync Issues

[Mandar Mangrulkar]

I am using JIRA from my PC, mobile and laptop but whatever I update from one device doesnt seem to get synced with the other 2 devices. How can I fix this ?

[Liam - DevSamurai]

Hi @Mandar Mangrulkar

Jira Cloud keeps everything in sync across all devices by default – the web app and the mobile app use the same data.

If you’re not seeing updates:

1. Refresh/clear cache
   • On desktop: hard refresh the browser (Ctrl/Cmd + Shift + R), or clear cache/cookies and log in again.
   • On mobile: pull to refresh, or log out then log in again. If it persists, reinstall the Jira Cloud app.
2. Verify you’re on the same site and account
   • Make sure you’re logged into the same Atlassian account on both devices.
   • Confirm that the Jira site URL (yourcompany.atlassian.net) and the project are the same.

Once those are aligned, any changes should appear on all devices within a few seconds.

Hope it helps 🙌

[John Funk]

Hi Mandar,

This sounds like some type of caching issue with your browser(s) for each system. Try clearing your cache and see if that helps. It's the same information, so if updated, regardless of the tool you use, it should update across each.