Support required on JIra account

[QA A]

Good Day.
We are from Wellnesys Inc.
We are using Jira cloud license for our project and we have integrated QMetry in the same and trying to use it, but it says that access denied.
My administrator is tried to move the license from one account to another as mentioned below, but it's not happening.Can you please help me how to move the QMetry from Wellnesys to Yogifi  (https://wellnesys.atlassian.net/  to   https://yogifi.atlassian.net/  )

Our project is stuck up at the moment because of this issue, can you please help us on this.
Thank you in advance.
Best Regards,

GuruM: 9632033599

[Nic Brough -Adaptavist-]

Take a step back.  On Cloud, you do not have licences, you are buying a service.  There is no "move licence from one account to another"

You will need to start a new subscription (licence) for the new system and then shut down the old one.